Refund policy

 

At House of Asia Ltd, we strive to provide you with unique, authentic, and innovative products from the Indian subcontinent. We want you to be completely satisfied with your purchase. However, if for any reason you are not happy with your order, we offer a refund policy to ensure your peace of mind.

Eligibility for Refund:

1. Our refund policy applies to all products purchased directly from House of Asia Ltd.

2. The request for a refund must be made within 14 days from the date of delivery.

Return Process:

1. To initiate a refund, please contact our customer support team at houseofasia.orders@gmail.com

2. You will be required to provide proof of purchase and a clear explanation of the reason for the refund request.

Condition of Returns:

1. The products must be unopened, unused, and in their original packaging.

2.Products that have been opened or used cannot be eligible for a refund due to hygiene and quality reasons.

Refund Method:

1. Once your refund request is approved, we will process the refund using the original payment method used for the purchase.

2. Please note that the refunded amount may take some time to reflect in your account, depending on your bank or card issuer's policies.

Shipping Costs:

1. The original shipping charges are non-refundable.

2.In the case of a return, the customer is responsible for the return shipping costs unless the return is due to our error or a defective product.

Contact Us:

If you have any questions or need further assistance regarding our refund policy, please reach out to our customer support team at houseofasia.orders@gmail.com
Please note that this Refund Policy applies to all products and is specific to the UK. For complete details on our refund policy and other policies, we recommend reviewing our Terms of Service.